Is there anything more stressful than moving house? Probably, but it’s definitely up there! When you arrive at the new house, you don’t just start opening boxes at random. You look for the essentials first: your bedsheets, toothpaste and clothes. Alphabetizing your book collection can wait. You set your priorities and work hard to reach them.

You've got to do the same in a customer service role.Managing time and getting priorities straight is essential to most jobs, but in customer service, you’ve got the added pressure of keeping your customer satisfied. Get your priorities wrong and it’s not just your time you’re wasting! This course will help you improve your time management and prioritization, so you can be as efficient and effective as possible.

By the end of this course, you’ll be able to:

• Describe various time-management techniques, to improve efficiency
• Implement effective delegation strategies to balance administrative responsibilities with direct customer support
• Explore time-management technology tools, such as customer-service software, knowledge bases, and smooth communication platforms to streamline and automate tasks when possible

Why take this course?

Customers contact customer services about a wide range of issues, and dealing with them at random just isn’t effective. This course will help improve efficiency among your team and give you practical advice on the best way to prioritize customer-service tickets.

10 mins | SCORM | Takeaway Tasks